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This section is moved to customers' Knowledgebase Area, please also visit there if you cannot find your answers here.
» What is a UNIQUE Licence ? - A Unique Licence means means the product
you purchase will be removed from our site, so that you will have a unique identity
on internet, the product will not be offered for sale at this or any other network
sites.
» Why I havent recieved anything after purchase ? - The credit card transaction
company www.2checkout.com sends an email to all of the customers who purchased
products from this site, in any case you havent recieved any confirmation email
means you have entered invalid email address while purchasing, please contact
sales@swish-shop.com for more details.
» How much time it takes for verification ? - Mostly the verfication process
takes 10-20 minutes, but if the order seems to be fraudulent / suspicious the
2CO company may take 1-24 hours. So its recommended not to contact in very first
hour.
» What do I recieve after I order ? - After verification process you will
get a link to download ZIP file from customers' download area. You need to open
ZIP file with WINZIP, please download from here http://www.winzip.com/.
The ZIP file contains all the source files including .SWI, .SWF, .PSD, .HTML,
.CSS, .FLA and Fonts used in particular products.
» How can I edit Templates ? - Templates are mostly created with SWiSH.
So you can easily edit them with the help of SWiSHZone SWiSH, download from www.swishzone.com.
You can also edit HTML portion with any sophiticated HTML editor such as Macormedia
Dreamweaver.
» What I am allowed and not allowed after I purchase ? - You are allowed
to do any modification in the templates to make it to your desire, but you are
not allowed to redistribute complete or any part of the product individually,
please read our Terms and Conditions.
» Do I have to pay any further amount ? - No - once you have purchased
any product, you can use it for your site. There are no other hidden charges for
our products.
» Is this payment method secure ? - Yes 100%. Thousands of sites choose
www.2checkout.com to do business, its easy, effecient and secure method.
» Is there any other form of payment ? - YES - if you dont have credit
card and you are interested in purchasing any product from SWiSH-SHOP, we accept
orders through Western Union Money Transfer Service. Please contact sales@swish-shop.com
and more details about Western Union can be found here. http://www.westernunion.com/
» How many times can I download template ? - You are allowed to download
product for 3 times, then the download link expires. If in any case you need to
download any product again, please contact us.
» How can I modify SWF (Flash Part) ? - There are two type of products
in our database, if you have recieved .SWI file along with your purchase then
you need to open it within SWiSHZone SWiSH or if you have recived .FLA file then
you need to open with Macromedia Flash MX.
» Can I use your template for my customer ? - YES - you can, its the most
frequent way which thousands of the designers have adopted, which costs less time
and money. But you will have to purchase template for each of your individual
clients.
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